You will hear a conversation between a female customer and a male store employee. It is taking place at the customer service desk of an appliance store.

Speaker A (female): Hi there, I bought this toaster here last week, and it’s already stopped working. It doesn’t heat up at all.
Speaker B (male): Oh no, that’s not good. Do you happen to have the receipt with you?
Speaker A (female): Yes, I brought the box and the receipt, just in case.
Speaker B (male): Perfect. Was it the silver two-slice model or the four-slice one?
Speaker A (female): The two-slice one, the compact one. It worked fine for two days, and then yesterday it just died.
Speaker B (male): Hmm, sounds like a faulty coil inside. Don’t worry, we can sort that out for you.

Speaker B (male): Okay, since it's within seven days of purchase, you can choose to replace it or get a refund. Which would you prefer?
Speaker A (female): I think I’d rather replace it. I actually liked how it worked when it did work.
Speaker B (male): Fair enough! Let me just check if that model’s in stock... Hmm, looks like we’ve got three left.
Speaker A (female): That’s great! Could I maybe test it before I take it home, just to make sure this one’s fine?
Speaker B (male): Unfortunately, store policy doesn’t allow in-store testing for small appliances, but you’ll still have a 14-day exchange window if there’s an issue.
Speaker A (female): Alright, guess that’s fair enough. I’ll go with the exchange then.

Speaker B (male): Alright, I’ll just process your exchange here. Could I see your photo ID as well?
Speaker A (female): Sure, here it is. Will I need to fill anything out?
Speaker B (male): Just this quick form confirming that you returned the defective one and are taking a replacement. It’ll take about a minute.
Speaker A (female): Okay, no problem. Oh, by the way, is the new one covered under the same warranty as before?
Speaker B (male): Yep, the warranty resets with the replacement, so you’ll get another full year’s coverage.
Speaker A (female): That’s awesome. Thanks for explaining that.
Speaker B (male): No worries! Here’s your new receipt and warranty slip. The new toaster’s in this box.
Speaker A (female): Perfect. Hopefully this one will last longer than a week!
Speaker B (male): Haha, let’s hope so. If not, we’ll take care of you again right away.

Listening Task 1 - Prompt 2

Listening Passage

Returning a Defective Toaster