You will hear a conversation between a female homeowner and a male repair service representative. It is taking place over the phone.

Speaker A (female): Hello, I’m calling because the heating system in my house stopped working, and it’s getting really cold.
Speaker B (male): I’m sorry to hear that. When did you first notice the problem?
Speaker A (female): Just this morning. I tried resetting the thermostat, but nothing happened.
Speaker B (male): Okay, do you know when your last maintenance check was?
Speaker A (female): It was about six months ago, and everything was fine then.
Speaker B (male): Got it. We can send a technician as early as tomorrow afternoon. Does that work for you?
Speaker A (female): Yes, that would be great. What time should I expect them?

Speaker B (male): The technician should arrive between 1 and 4 PM tomorrow. Will you be home during that time?
Speaker A (female): Yes, I’ll be here all afternoon. Do I need to prepare anything before the technician comes?
Speaker B (male): Just make sure the area around your heating unit is accessible. Also, please keep pets away to avoid any disturbances.
Speaker A (female): Got it. And what kind of costs should I expect for this visit?
Speaker B (male): The initial diagnosis has no charge, but any repairs or replacement parts will be additional.

Speaker A (female): Thanks for the info. One last thing—what if the problem can’t be fixed the same day?
Speaker B (male): If that happens, the technician will give you a quote for necessary repairs and discuss next steps.
Speaker A (female): Alright, sounds good. I appreciate your help.
Speaker B (male): You’re welcome! We’re here to help. See you tomorrow.

Listening Task 1 - Prompt 3

Listening Passage

Scheduling a Home Repair