You will hear a conversation between a male customer and a female customer service representative. It is taking place over a phone call regarding a billing discrepancy.

Speaker A (male): Hello, I noticed my last bill was higher than usual and I’m not sure why.
Speaker B (female): I’m sorry to hear that. Can you provide your account number so I can check?
Speaker A (male): Sure, it’s 123-456-789.
Speaker B (female): Thank you. Let me pull up your account… Okay, I see a $20 charge labeled 'Data Overuse' for last month.
Speaker A (male): Oh, I wasn’t aware of that. What caused the extra data usage?
Speaker B (female): It looks like you exceeded your 10GB plan limit by about 2GB during a weekend.
Speaker A (male): I see. Is there any way to avoid these extra charges in the future?

Speaker B (female): To avoid extra charges, you could upgrade to a plan with a higher data limit or set up alerts when you’re nearing your limit.
Speaker A (male): Upgrading sounds reasonable. How much extra data would I get with the next plan?
Speaker B (female): The next tier gives you 25GB per month, more than double your current plan.
Speaker A (male): That should work. And how much more will it cost?
Speaker B (female): It’s an additional $15 a month, and no contract required.
Speaker A (male): Okay, I’d like to switch to that plan starting next billing cycle.

Speaker B (female): Great. I have updated your account to reflect the new data plan effective from your next billing cycle.
Speaker A (male): Thanks. Will I receive a confirmation email?
Speaker B (female): Yes, you should get one within an hour. Also, if you want, I can enable data usage alerts for you.
Speaker A (male): Please do. That will help me monitor my usage better.
Speaker B (female): Done. Is there anything else I can assist you with today?
Speaker A (male): No, that’s all for now. Thanks for your help!

Listening Task 1 - Prompt 5

Listening Passage

Resolving a Billing Issue