11:00
Read the following message
Dear Hiring Manager,
I’m writing to ask you to accept my application for the position of Floor Supervisor – Home & Lifestyle at Harbourview Department Store (Job ID HV-2143). I learned about the opening on September 20 from your careers page and spoke briefly with an associate at the Granville location about the team’s goals for holiday readiness. The role’s mix of customer leadership, visual standards, and inventory accuracy matches my experience and the kind of work I love.
For the past three years, I’ve been a Senior Sales Associate at RiverPoint Home, where I regularly led the evening team of 12 associates on weekends, coached new hires on POS and BOPIS pickup flows, and partnered with Loss Prevention to reduce shrink by 18% over two quarters through cycle counts and tidy back-stock practices. I’ve built end-cap planograms that lifted seasonal pillow sales by 14% and kept on-shelf availability above 98.5% during peak weekends. On the service side, I handled escalations with empathy and closed the loop; our post-purchase surveys averaged 4.8/5 across 320 responses last winter. I hold current Emergency First Aid and WHMIS.
I’m comfortable with rotating shifts and late closes (to 10:00 p.m.). My availability is Monday–Thursday plus alternating Saturdays; I’m currently completing a part-time merchandising certificate (Mon/Wed 6:30–8:00 p.m.) that ends October 16. I can start on October 21 after two weeks’ notice. If helpful, I can interview next week: Tuesday 10:30–12:00 or Thursday 3:00–5:30.
Tools I use daily include RetailPro and Square; in Excel I’m comfortable with filters, countifs, and basic VLOOKUPs for discrepancy checks. I enjoy tidy, shoppable tables, clear signing, and quick resets when priorities change. Colleagues describe me as steady under pressure and kind with feedback.
I’ve attached my resume and a one-page sample floor map; references include my current Store Manager (Elena Ortiz) and our Loss Prevention lead (Daniel Cho). Thank you for considering my application. I’d be proud to help Harbourview deliver a welcoming floor and a smooth omnichannel experience this season.
Sincerely,
Kavita Rao
kavita.rao@email.com • 604-555-0198
I’m writing to ask you to accept my application for the position of Floor Supervisor – Home & Lifestyle at Harbourview Department Store (Job ID HV-2143). I learned about the opening on September 20 from your careers page and spoke briefly with an associate at the Granville location about the team’s goals for holiday readiness. The role’s mix of customer leadership, visual standards, and inventory accuracy matches my experience and the kind of work I love.
For the past three years, I’ve been a Senior Sales Associate at RiverPoint Home, where I regularly led the evening team of 12 associates on weekends, coached new hires on POS and BOPIS pickup flows, and partnered with Loss Prevention to reduce shrink by 18% over two quarters through cycle counts and tidy back-stock practices. I’ve built end-cap planograms that lifted seasonal pillow sales by 14% and kept on-shelf availability above 98.5% during peak weekends. On the service side, I handled escalations with empathy and closed the loop; our post-purchase surveys averaged 4.8/5 across 320 responses last winter. I hold current Emergency First Aid and WHMIS.
I’m comfortable with rotating shifts and late closes (to 10:00 p.m.). My availability is Monday–Thursday plus alternating Saturdays; I’m currently completing a part-time merchandising certificate (Mon/Wed 6:30–8:00 p.m.) that ends October 16. I can start on October 21 after two weeks’ notice. If helpful, I can interview next week: Tuesday 10:30–12:00 or Thursday 3:00–5:30.
Tools I use daily include RetailPro and Square; in Excel I’m comfortable with filters, countifs, and basic VLOOKUPs for discrepancy checks. I enjoy tidy, shoppable tables, clear signing, and quick resets when priorities change. Colleagues describe me as steady under pressure and kind with feedback.
I’ve attached my resume and a one-page sample floor map; references include my current Store Manager (Elena Ortiz) and our Loss Prevention lead (Daniel Cho). Thank you for considering my application. I’d be proud to help Harbourview deliver a welcoming floor and a smooth omnichannel experience this season.
Sincerely,
Kavita Rao
kavita.rao@email.com • 604-555-0198
Choose the best option according to the information given in the message:
1. Main purpose?
2. Job ID?
3. Start date?
4. “Shrink” means …
5. “Them” refers to …
6. Tone?
Here is a response to the message. Complete the response by filling in the blanks. Select the best choice for each blank from the drop-down
Dear Ms. Rao,
Thank you for 7..... We’d like to invite you to a 30-minute interview with me and the Home & Lifestyle Manager. Based on your note, 8.... works well. Please arrive 10 minutes early and check in at Customer Service; they’ll direct you to HR. Kindly bring 9..... If you have a simple floor map or cycle-count example, feel free to bring that as well. 10..... Please reply today to confirm or suggest a nearby time within your Tuesday/Thursday window. We look forward to meeting you and learning more about your BOPIS experience and shrink results—11.....
Sincerely,
Maya Chen
Hiring Manager, Harbourview Department Store