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From:
To:
Subject: Water Shutoff Schedule — Notice and Accommodation Requests
Dear Building Manager,
I am writing as an owner in Suite 1203 about the daytime water shutoffs scheduled for Stack B next week (Tuesday–Thursday, 9:30 a.m.–3:30 p.m.) for valve replacements. I appreciate that this work is necessary. However, the combination of short notice and a six-hour window on three consecutive weekdays presents challenges for several residents, including caregivers and those working from home.
The notice was posted in the lobby at approximately 5:00 p.m. yesterday; many residents on our floor did not see it until this morning. A 48-hour lead time is helpful, but when the outage spans most of the day, families need additional time to plan—especially anyone caring for infants or elders, or arranging home health visits. Several neighbours have also mentioned they receive deliveries of weekly meal kits on Wednesdays; without potable water during prep time, food safety becomes a concern.
I am not questioning the need for repairs; I am asking that the work be organized in a way that reduces avoidable hardship. Could the contractor shorten each day’s window by staggering the work (e.g., 9:30–12:30 for floors 2–8, 12:30–3:30 for floors 9–15), so that residents have at least half a day with water? If that is not feasible, would the strata consider setting up a potable-water station in the loading bay with labelled jugs, plus a handwashing station near the mailroom? Clear signage inside both elevators would also help those who miss the lobby board.
For transparency, a brief email the evening before each shutoff confirming the exact floors affected the next day would prevent unnecessary stockpiling. Finally, for households with documented medical needs (e.g., dialysis supplies or wound care), a simple accommodation—such as offering an alternate laundry room hour or a one-time credit for bottled water—would go a long way toward keeping the community on side while the work proceeds.
Thank you for organizing essential maintenance and for considering these adjustments. Please let us know what accommodations will be in place so we can plan accordingly for next week.
Sincerely,
Mei Leung
Suite 1203
To:
Subject: Water Shutoff Schedule — Notice and Accommodation Requests
Dear Building Manager,
I am writing as an owner in Suite 1203 about the daytime water shutoffs scheduled for Stack B next week (Tuesday–Thursday, 9:30 a.m.–3:30 p.m.) for valve replacements. I appreciate that this work is necessary. However, the combination of short notice and a six-hour window on three consecutive weekdays presents challenges for several residents, including caregivers and those working from home.
The notice was posted in the lobby at approximately 5:00 p.m. yesterday; many residents on our floor did not see it until this morning. A 48-hour lead time is helpful, but when the outage spans most of the day, families need additional time to plan—especially anyone caring for infants or elders, or arranging home health visits. Several neighbours have also mentioned they receive deliveries of weekly meal kits on Wednesdays; without potable water during prep time, food safety becomes a concern.
I am not questioning the need for repairs; I am asking that the work be organized in a way that reduces avoidable hardship. Could the contractor shorten each day’s window by staggering the work (e.g., 9:30–12:30 for floors 2–8, 12:30–3:30 for floors 9–15), so that residents have at least half a day with water? If that is not feasible, would the strata consider setting up a potable-water station in the loading bay with labelled jugs, plus a handwashing station near the mailroom? Clear signage inside both elevators would also help those who miss the lobby board.
For transparency, a brief email the evening before each shutoff confirming the exact floors affected the next day would prevent unnecessary stockpiling. Finally, for households with documented medical needs (e.g., dialysis supplies or wound care), a simple accommodation—such as offering an alternate laundry room hour or a one-time credit for bottled water—would go a long way toward keeping the community on side while the work proceeds.
Thank you for organizing essential maintenance and for considering these adjustments. Please let us know what accommodations will be in place so we can plan accordingly for next week.
Sincerely,
Mei Leung
Suite 1203
Choose the best option according to the information given in the message:
1. What is the main purpose of Mei’s email?
2. According to the email, when were residents first notified of the shutoffs?
3. What does the word “potable” most nearly mean as used in the email?
4. In the sentence, “Could the contractor shorten each day’s window by staggering the work,” what is Mei suggesting?
5. Which accommodation is NOT requested by Mei?
6. What is implied about some residents’ schedules?
Here is a response to the message. Complete the response by filling in the blanks. Select the best choice for each blank from the drop-down
From:
To:
Subject: Re: Water Shutoff Schedule — Notice and Accommodation Requests
Dear Ms. Leung,
Thank you for 7..... Your examples help us see how the current 9:30–3:30 window 8.... caregivers and residents working from home. In response, our contractor will 9.... (floors 2–8 from 9:30–12:30; floors 9–15 from 12:30–3:30). We will place elevator signage tonight, set a potable-water and handwashing station in the loading bay, and send a confirmation email each evening listing the next day’s affected floors. For households with documented medical needs, the office will 10.... (alternate laundry time or a one-time bottled-water credit).
We appreciate your constructive tone; our goal matches yours—to complete essential work while minimizing disruption. Please reply if any resident on your floor needs additional assistance.
Sincerely,
Alicia Tran
Building Manager