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Task 1

Writing an Email

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Read the below Information:

You recently stayed at a hotel for a weekend getaway. However, the room was noisy, the bed was uncomfortable, and the bathroom was not clean. Additionally, the hotel staff were unhelpful. Write an email to the hotel manager.


  • • Describe the issues with the room
  • • Explain the problems with the cleanliness
  • • Mention the unhelpful behavior of the staff
  • • State how you would like the hotel to resolve these issues
Time remaining: 27 minutes 0 seconds

*Sample response given below:

Words: 0

Sample Answer
Important Keywords:
Complaint
Disappointing stay
Noisy room
Uncomfortable bed
Restless night
Unclean bathroom
Grimy tiles
Unpleasant odor
Lack of cleanliness
Unresponsive staff
Indifferent
Lack of professionalism
Dissatisfaction
Partial refund
Complimentary stay
Address concerns
Future guests
Sample Answer:

Dear Hotel Manager, I am writing to express my dissatisfaction with my recent stay at your hotel during a weekend getaway. The room I was assigned was exceedingly noisy due to constant disturbances from the adjacent rooms, which made it challenging to relax. Additionally, the bed was hard and uncomfortable, leading to a restless night and a sore back the next day. Moreover, I was disappointed to find that the bathroom was not properly cleaned. The tiles were grimy, and there was a lingering unpleasant odor, which greatly affected the overall experience. This level of cleanliness is unacceptable for a hotel of your reputation. To make matters worse, when I approached the staff for assistance regarding these issues, they were unresponsive and seemed indifferent to my concerns. Their lack of professionalism was quite frustrating and added to my overall dissatisfaction. I would appreciate it if you could address these concerns by offering a partial refund or a complimentary stay in the future. Ensuring that these issues are resolved for future guests would also be appreciated. Thank you for your attention to this matter. Sincerely, [Your Name]

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