C
Back
Task 1

Writing an Email

PrevNext
Read the below Information:

You stayed at a hotel where the room was not cleaned properly. Write an email to the hotel manager.


  • • Describe the cleanliness issues with the room
  • • Explain how this impacted your stay
  • • Request how you would like the hotel to rectify the situation
Time remaining: 27 minutes 0 seconds

*Sample response given below:

Words: 0

Sample Answer
Important Keywords:
unclean room
dissatisfaction
cleanliness
dust
unsanitized bathroom
stained linens
uncomfortable stay
prevented enjoyment
extra time
overall experience
refund
complimentary stay
compensate
future visits
address concerns
hotel manager
reputation
expectations
Sample Answer:

Dear Hotel Manager, I hope you are well. I am writing to express my dissatisfaction with the cleanliness of the room during my recent stay at your hotel. Upon arrival, I noticed that the room had not been properly cleaned. There was dust on the furniture, the bathroom was not thoroughly sanitized, and the linens appeared to be stained. This level of cleanliness did not meet the standard I was expecting from a hotel of your reputation. The state of the room made my stay uncomfortable and prevented me from enjoying my visit as much as I had hoped. I had to spend extra time ensuring the space was somewhat livable, which detracted from my overall experience. I kindly request a full refund or a complimentary stay for future visits to compensate for this issue. I trust that you will take steps to address these concerns moving forward. Thank you for your attention to this matter. Sincerely, [Your Name]

Chat on WhatsApp