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Task 1

Writing an Email

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Read the below Information:

You recently bought a product from a store, but it does not work as advertised. Write an email to the store manager.


  • • Describe the issue with the product
  • • Explain why it does not meet your expectations
  • • State how you would like the store to resolve the problem
Time remaining: 27 minutes 0 seconds

*Sample response given below:

Words: 0

Sample Answer
Important Keywords:
product issue
purchased
digital camera
advertised
advanced zoom
limited function
disappointing
expectations
refund
exchange
advertised features
unable to use
solution
resolution
store manager
problem
purchase
align
attention
Sample Answer:

Dear Store Manager, I hope you are doing well. I am writing to inform you of an issue I encountered with a product I recently purchased from your store. I bought a digital camera, which was advertised as having advanced zoom capabilities. However, upon testing it, I found that the zoom function is much more limited than expected and does not work as described. This has been quite disappointing, as I specifically chose this model based on its advertised features. Unfortunately, the product is not meeting my expectations, and I am unable to use it for the purpose I initially intended. I would appreciate it if you could offer a solution to this issue. I kindly request either a full refund or an exchange for a model that aligns with the advertised features. I look forward to hearing from you regarding the resolution of this matter. Thank you for your attention. Sincerely, [Your Name]

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