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Task 1

Writing an Email

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Read the below Information:

You recently dined at a restaurant where the service was poor and the food was not satisfactory. Write an email to the restaurant manager.


  • • Describe the service issues
  • • Explain the problems with the food
  • • Request how you would like the restaurant to address the problems
Time remaining: 27 minutes 0 seconds

*Sample response given below:

Words: 0

Sample Answer
Important Keywords:
poor service
slow
inattentive staff
long wait
cold food
bland flavors
expectations
disappointed
refund
complimentary meal
future visit
feedback
restaurant
resolve issues
quality
dining experience
reviews
Sample Answer:

Dear Restaurant Manager, I hope this message finds you well. I am writing to express my disappointment with the service and food quality during my recent visit to your restaurant. The service was particularly slow, despite the restaurant not being busy. We had to wait over 30 minutes just to place our order, and the staff seemed inattentive throughout the evening. This made the overall dining experience less enjoyable and frustrating. In addition to the poor service, the food did not meet our expectations. The main course was served cold, and the flavors were bland. Given the positive reviews of your restaurant, we were expecting much higher quality in both the food and service. I would appreciate it if you could address these issues. A refund or a complimentary meal for a future visit would be an appropriate gesture to resolve the situation. I hope this feedback will help improve the experience for future customers. Thank you for your attention to this matter. Sincerely, [Your Name]

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