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Task 1

Writing an Email

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Read the below Information:

You purchased a washing machine from an electronics store, but it stopped working properly after a few uses. The store’s customer service has been unresponsive. Write an email to the store manager.


  • • Describe the problem with the washing machine
  • • Explain the difficulties you’ve had with customer service
  • • Mention any previous attempts to resolve the issue
  • • State how you want the store to address the problem
Time remaining: 27 minutes 0 seconds

*Sample response given below:

Words: 0

Sample Answer
Important Keywords:
Urgent
Faulty washing machine
Malfunctioning
Incomplete cycles
Soaking wet clothes
Unusual noises
Inconvenience
Daily laundry needs
Unresponsive customer service
No response
Calls unanswered
Neglected customer
Replace washing machine
Full refund
Prevent future issues
Prompt attention
Sample Answer:

Dear Store Manager, I am writing to express my frustration regarding a washing machine I recently purchased from your store. After only a few uses, the machine began malfunctioning—it fails to complete cycles, leaves clothes soaking wet, and makes unusual noises during operation. This has caused significant inconvenience as I rely on the machine for my daily laundry needs. To make matters worse, I have repeatedly attempted to contact your customer service team to resolve this issue, but I have received no response. My calls and emails have gone unanswered, leaving me feeling neglected as a customer. Despite my multiple attempts to seek assistance, I have yet to receive any form of support or acknowledgment. I request that the store either replace the faulty washing machine with a new one or issue a full refund. I also hope you will address the shortcomings in your customer service to prevent this from happening to other customers. Thank you for your prompt attention to this matter. Sincerely, [Your Name]

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