C
Back
Task 1

Writing an Email

PrevNext
Read the below Information:

You purchased a kitchen appliance that is not working properly. Write an email to the customer service department of the store where you made the purchase.


  • • Describe the defect with the appliance
  • • Explain how it affects its usability
  • • Request assistance with either a repair or replacement
Time remaining: 27 minutes 0 seconds

*Sample response given below:

Words: 0

Sample Answer
Important Keywords:
appliance
blender
defect
motor
faulty
noise
overheating
usability
meal preparation
repair
replacement
customer service
assistance
store
order
malfunction
safety
return
technician
resolution
Sample Answer:

Dear Customer Service, I am writing to inform you that the kitchen appliance I recently purchased from your store (Order #12345) is not functioning properly. The blender I bought has a faulty motor that intermittently stops working after just a few seconds of use. Additionally, the appliance emits a strange noise and seems to overheat quickly, which raises concerns about its safety. This defect has made the blender unusable for its intended purpose. I am unable to blend even basic ingredients, which has disrupted my meal preparation significantly. Given the issues, I am requesting assistance with either a repair or a replacement as soon as possible. Please let me know the next steps for returning the appliance or arranging for a technician to assess the issue. I appreciate your prompt attention to this matter and look forward to a swift resolution. Sincerely, [Your Name]

Chat on WhatsApp