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Task 1

Writing an Email

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Read the below Information:

You have been experiencing frequent delays with your city’s public transportation system, which is affecting your daily commute. Write an email to the transit authority.


  • • Describe the issues with the public transportation service
  • • Explain how these delays are affecting your routine
  • • Mention any specific incidents or patterns
  • • Suggest ways the transit authority could improve the service
Time remaining: 27 minutes 0 seconds

*Sample response given below:

Words: 0

Sample Answer
Important Keywords:
Concerns
Frequent delays
Public transportation
Daily commute
Consistent delays
Arrive late
Adjust schedule
Stressful
Affects productivity
Peak hours
Back-to-back buses
Long intervals
Disruption
Update schedule
Real-time conditions
Increase frequency
Improve communication
Sample Answer:

Dear Transit Authority, I am writing to express my concerns about the frequent delays I have been experiencing with the city’s public transportation system. Over the past few weeks, the buses and trains I rely on for my daily commute have consistently been delayed, often by 15 to 30 minutes or more. This has made it increasingly difficult for me to arrive at work on time. These delays are significantly impacting my routine. I have had to adjust my schedule multiple times, leaving much earlier than necessary, yet still finding myself arriving late. This is not only stressful but also affects my productivity and obligations at work. I have noticed a pattern of delays during peak hours, particularly on the [Bus/Train Route Number]. On several occasions, the buses have arrived back-to-back, followed by long intervals with no service, causing further disruption. I suggest that the transit authority review and update the schedule to better reflect real-time conditions and increase the frequency of services during peak hours. Improved communication with passengers regarding delays would also be beneficial. Thank you for your attention to this matter. Sincerely, [Your Name]

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