Dear Restaurant Manager, I am writing to share my disappointment with my recent dining experience at your restaurant. I had high expectations, but unfortunately, the food did not meet them. The dishes served to our table were cold and lacked the freshness one would expect from a reputable establishment. This not only affected the taste but also diminished the overall enjoyment of the meal. Additionally, the service was notably slow. We had to wait an unusually long time for our orders to be taken and even longer for the food to arrive. Despite the restaurant not being particularly busy, the wait staff seemed inattentive, and our requests for assistance were either ignored or met with delays. I hope that you can address these concerns to prevent future customers from having a similar experience. I would appreciate a refund or a complimentary meal to give your restaurant another chance to make a better impression. Thank you for your understanding. Sincerely, [Your Name]