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Task 1

Writing an Email

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Read the below Information:

You received a damaged item from an online retailer. Write an email to the customer service department.


  • • Describe the damage to the item
  • • Explain the inconvenience caused
  • • Request a refund or replacement
Time remaining: 27 minutes 0 seconds

*Sample response given below:

Words: 0

Sample Answer
Important Keywords:
damaged item
cracked reservoir
unusable
inconvenience
unable to use
alternate arrangements
time-consuming
frustrating
full refund
replacement unit
prompt resolution
online retailer
coffee maker
customer service
packaging
issue
store
damage
shipping
attention
Sample Answer:

Dear Customer Service, I hope this message finds you well. I am writing to inform you that I received a damaged item from my recent order (#123456). Specifically, I purchased a tablet, and upon opening the package, I discovered that the screen was severely cracked, and the device itself had noticeable scratches on the body, suggesting potential mishandling during the shipping process. This situation has caused me considerable inconvenience, as I intended to use the tablet for professional purposes. The damage has prevented me from completing several time-sensitive tasks, which has disrupted my workflow. Given the condition of the item, I kindly request either a full refund or a replacement of the tablet. Please provide instructions on how I can return the damaged product, and I hope this matter can be resolved promptly. I appreciate your understanding and look forward to your swift response. Thank you for your attention. Sincerely, [Your Name]

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