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Task 1

Writing an Email

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Read the below Information:

You had an unpleasant experience on a recent flight due to poor service and delays. Write an email to the airline’s customer service.


  • • Describe the issues with the flight service
  • • Explain the problems caused by the delays
  • • Request compensation or improvements
Time remaining: 27 minutes 0 seconds

*Sample response given below:

Words: 0

Sample Answer
Important Keywords:
dissatisfaction
subpar service
inattentive staff
multiple requests
no in-flight meals
long journey
flight delay
no communication
missed meeting
stranded
no support
compensation
partial refund
flight vouchers
improve service
inconvenience
airline
flight attendants
delay
customer service
Sample Answer:

Dear Customer Service, I am writing to express my dissatisfaction with the poor service and delays experienced on my recent flight with your airline (Flight #1234, date: September 1, 2024). The flight was delayed by over three hours without any prior notice or clear communication. Additionally, the onboard service was subpar, with unresponsive staff and limited availability of food and beverages, despite it being a long-haul flight. The significant delay caused me to miss an important business meeting, resulting in both personal and financial inconvenience. The lack of updates from the airline during the delay added to the frustration, leaving passengers uncertain and stressed. Given the issues faced, I request compensation for the delay and the poor service. I believe this is a fair expectation, considering the inconvenience caused. I also urge the airline to improve communication during delays and enhance onboard services to meet passengers' expectations. I hope this matter is addressed promptly, and I look forward to your response. Sincerely, [Your Name]

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