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Task 1

Writing an Email

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Read the below Information:

After having your car repaired at a local garage, you’re still experiencing the same issues. Write an email to the garage manager.


  • • Describe the problem with your car
  • • Explain that it was not resolved after the repair
  • • State how you would like the garage to address the issue
Time remaining: 27 minutes 0 seconds

*Sample response given below:

Words: 0

Sample Answer
Important Keywords:
car repair
engine misfiring
same issues
no improvement
difficulty accelerating
persists
follow-up service
no additional charge
further inspection
garage
repair
problem unresolved
service
attention
performance
appreciated
resolved
properly addressed
Sample Answer:

Dear [Manager's Name], I hope you are doing well. I recently brought my car to your garage for repairs due to issues with the engine misfiring. While I appreciated the service at the time, I regret to inform you that the problem persists even after the repair. Specifically, the engine still misfires when I start the car, and I continue to experience difficulty accelerating. These were the same issues I had hoped would be resolved during the repair. Unfortunately, the repair has not improved the car’s performance as expected. I would appreciate it if you could have a closer look at my car to ensure the issue is properly addressed. I would prefer this follow-up service to be done at no additional charge, as the initial repair did not resolve the problem. Please let me know when I can bring the car in again for further inspection. Thank you for your attention to this matter. Sincerely, [Your Name]

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