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Task 1

Writing an Email

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Read the below Information:

You have been facing frequent interruptions with your home internet service. Write an email to your internet service provider.


  • • Describe the issues with your internet connection
  • • Explain how it’s affecting your daily activities
  • • State what you want the provider to do to fix the problem
Time remaining: 27 minutes 0 seconds

*Sample response given below:

Words: 0

Sample Answer
Important Keywords:
internet connection
frequent interruptions
dropping connection
work-related tasks
affected productivity
online meetings
streaming media
outages
credit request
technician
resolve issue
personal activities
prompt attention
home internet
service unusable
customer support
internet service provider
swift resolution
Sample Answer:

Dear Customer Support, I am writing to inform you about ongoing issues with my home internet connection. Over the past week, I have been experiencing frequent disconnections and slow speeds, which have severely impacted my ability to carry out essential tasks. These interruptions occur multiple times a day, making it difficult to stay connected for work meetings, online classes, and streaming services. The inconsistency of the connection has affected my productivity, especially during remote work hours, where a stable internet connection is crucial. I have already attempted troubleshooting, including resetting the router and contacting customer support, but the problem persists. I kindly request that you send a technician to investigate the issue and ensure a permanent solution. Additionally, I would appreciate compensation for the inconvenience caused during the past week, as I have been unable to use the service properly. Please let me know how this issue can be resolved promptly. Thank you for your attention to this matter. Sincerely, [Your Name]

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